Melaka

Assistant Manager, Security Operation

JOB DESCRIPTIONS

• 1. Leadership & Supervision
  • Manage and oversee daily security operations across all facilities.
  • Supervise, schedule, and evaluate security staff performance.
  • Ensure team compliance with organizational policies and procedures.

  2. Risk Management

  • Conduct regular risk assessments and vulnerability analyses.
  • Develop and implement strategies to mitigate potential threats.
  • Monitor emerging risks, including physical, and environmental.

  3. Incident Response

  • Lead investigations into security breaches, thefts, or emergencies.
  • Coordinate immediate response actions during crises (fire, medical, intrusion).
  • Document incidents and recommend corrective measures.

  4. Policy & Compliance

  • Establish, update, and enforce security policies and standard operating procedures.
  • Ensure compliance with local laws, industry regulations, and company standards.
  • Liaise with law enforcement and regulatory agencies when necessary.

  5. Training & Development

  • Design and deliver training programs for security staff.
  • Promote awareness of security and emergency protocols among employees.
  • Mentor and coach team members to enhance performance.

  6. Technology & Systems Oversight

  • Manage and maintain security systems (CCTV, access control, alarms).
  • Evaluate and recommend upgrades to enhance security infrastructure.
  • Ensure proper documentation and monitoring of system usage.

  7. Reporting & Documentation

  • Maintain accurate records of incidents, patrols, and operational activities.
  • Provide regular reports to senior management on security performance.
  • Track and analyze key performance indicators (KPIs).

  8. Collaboration & Coordination

  • Work with other departments (HR, IT, Facilities) to align security measures.
  • Coordinate with external agencies (police, fire department, emergency services).
  • Support corporate events and special projects with tailored security plans.

JOB REQUIREMENTS

• Bachelor’s degree in security management, Criminal Justice, Law Enforcement, Business Administration, or related field.
• Professional certifications (preferred): Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Security Management Professional (CSMP).
• Minimum 3–5 years of experience in security operations or law enforcement, with at least 1–2 years in a supervisory role.
• Experience working with multicultural teams and liaising with external agencies (police, emergency services, regulatory bodies).
• Strong leadership and team management abilities.
• Knowledge of security systems, surveillance, and emergency response protocols.
• Analytical and problem-solving skills for risk assessment and incident handling.
• Effective communication and interpersonal skills.
• Ability to remain calm and decisive under pressure.